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PRIVACY POLICY

 

Flight Fare Experts Pty Ltd.  collect, use, and disclose personal information in order to perform our business functions and activities, including making and managing travel bookings on behalf of our customers. We are firmly committed to protecting the privacy and confidentiality of the personal information and data of our customers and stakeholders. We implement all necessary safeguards to protect this information.


This Privacy Notice (“Notice”) sets out how Flight Fare Experts Pty Ltd. protects the privacy of your personal information. It applies to all individuals whose personal data we process.

For the purposes of the General Data Protection Regulation 2016/679 (GDPR) and similar laws, we act as a data controller for the processing of personal information in connection with:

  • The provision of leisure travel products and services

  • Our marketing activities

  • The provision of business travel services

  • Event management services

In some jurisdictions, local data protection laws may require more stringent practices than outlined in this Notice. Where this is the case, we will adjust our practices to comply with those local laws.

What Personal Information We Collect

“Personal information” refers to any information relating to an identifiable individual. The personal data we typically collect includes:

  • Full name, contact details (address, email, phone number)

  • Date of birth

  • Passport, national ID, or driver’s license details

  • IP address, device and network data

  • Loyalty program/frequent flyer numbers

  • Travel history and preferences

  • Payment information (card number, expiry, security code)

  • Audio/visual data (e.g., voice recordings, CCTV footage)

  • Health information (e.g., dietary requirements, mobility needs)

  • Employment-related information (if traveling for business)

Collection of Sensitive Information

We may collect sensitive data where required and only with your consent. This may include:

  • Racial or ethnic origin

  • Religious beliefs

  • Sexual orientation

  • Membership in associations or unions

  • Biometric and health data

  • Passwords and financial records

Children’s Data

We do not knowingly collect information from children directly. Personal information about children is only collected from responsible adults, such as for travel arrangements.

How We Collect Personal Information

We typically collect your information directly when you:

  • Contact us in person, via phone, email, or letter

  • Visit our website or use our apps

  • Connect with us via social media

  • Request information, quotes, or bookings

  • Subscribe to marketing or newsletters

  • Participate in surveys or feedback

We may also collect data from third parties (e.g., someone booking travel on your behalf) and rely on their authority to do so.

Use of Personal Information

Your data is used for purposes such as:

  • Providing and managing travel services

  • Responding to inquiries, complaints, and feedback

  • Processing transactions and issuing confirmations

  • Managing loyalty programs

  • Conducting market research and service improvements

  • Preventing fraud and ensuring security

  • Complying with legal requirements

  • Marketing (with consent)

We may use your information to provide personalized services, offers, or travel suggestions.

Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may disclose it to:

  • Airlines, hotels, car rental companies, and other travel providers

  • Our contractors, service providers, and related companies

  • Financial institutions and payment processors

  • Government agencies and law enforcement (if required)

  • Your employer (for business travel)

  • Emergency contacts (in urgent situations)

We encourage you to review the privacy policies of third-party travel service providers.

Overseas Transfers

Due to the global nature of travel services, your personal data may be transferred outside Australia. We take reasonable steps to ensure overseas recipients handle your information in accordance with applicable privacy laws.

Marketing Communications

With your consent, we may send you marketing communications via email, SMS, or other channels. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

Data Security

We take appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. Despite our efforts, we are not responsible for the security practices of third-party services or websites.

Retention of Personal Data

We retain your information only for as long as necessary to fulfill the purpose it was collected, or as required by law.

Your Rights

You have the right to:

  • Access your personal data

  • Correct or update your information

  • Request data deletion (in some circumstances)

  • Object to data processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, please contact us using the details below. We may need to verify your identity before fulfilling your request.

Changes to This Privacy Policy

We may update this Notice from time to time. The latest version will be published on our website and include a “last updated” date.

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