Privacy Policy
Your privacy is important to us. Here's how we protect your information.
Who We Are
We are Flight Fare Experts Pty. Ltd. Our website address is available through our official communication channels. This policy outlines our commitment to protecting the privacy of individuals who interact with our services.
What Personal Data We Collect and Why
We collect information to provide you with the best possible service when crafting your travel arrangements.
Information You Provide to Us
When you fill out our "Get a Personalised Quote" form, we collect the information you provide, which may include:
- Your full name, email address, and contact number.
- Departure and destination airports.
- Preferred travel dates and airlines.
- Number of adult and child passengers.
We use this data solely to understand your travel needs, prepare a personalised quote, communicate with you about your request, and facilitate bookings on your behalf.
Cookies
Our website may use cookies to enhance your experience. Cookies are small files stored on your computer that help us understand site usage and improve our service. For instance, a temporary cookie may be used to determine if your browser accepts cookies, but it contains no personal data and is discarded when you close your browser. You can configure your browser to refuse cookies, though some parts of our site may not function correctly without them.
Embedded Content from Other Websites
Our site may occasionally include embedded content (e.g., videos, maps, articles). Embedded content from other websites behaves in the exact same way as if you had visited the other website directly.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, especially if you have an account and are logged in to that website.
Who We Share Your Data With
Your privacy is paramount. We do not sell your personal data. We only share your information with trusted third parties when it is essential to fulfilling your travel booking. This includes:
- Airlines and Travel Providers: We provide your name, contact details, and other necessary information to airlines or other service providers to secure your booking.
- Our Technology Partners: Our systems may be managed by technology providers who are bound by strict confidentiality agreements.
How Long We Retain Your Data
If you submit a quote request, the request and its metadata are retained for a period necessary to provide our services and for our administrative, legal, or security purposes. This allows us to manage your current and future bookings effectively and comply with our legal obligations.
What Rights You Have Over Your Data
You have rights over your personal data. You can request a copy of the personal data we hold about you, including any data you have provided to us. You can also request that we correct any inaccuracies or erase your personal data.
Please note that this does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where Your Data is Sent
Information submitted through our quote form may be checked by an automated spam detection service. To complete a booking, your necessary personal details are securely transmitted to the relevant airline or travel service provider, who may be located overseas.
Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact us at bookings@flightfareexperts.com.au.