Please review our refund policy carefully before making a booking. Refunds are subject to the terms and conditions of the third-party service providers (e.g., airlines, hotels, cruise companies) from whom the services are purchased.

1. General Refund Guidelines

• Third-Party Rules:
  Refunds are governed by the policies of the service provider (e.g., airlines, hotels).

  • Most special airfares and deals are non-refundable.

  • Airline cancellation fees may equal 100% of the amount paid.

• Service Fees:

  • Flight Fare Experts Pty Ltd. service fees and supplier charges apply in addition to airline cancellation fees.

2. Refund Processing Time

• Refunds may take up to 10 to 12 weeks from the date your request is processed.

• In exceptional cases, airlines or suppliers may take longer. Flight Fare Experts Pty Ltd. is not liable for delays caused by third parties.

3. Currency Conversion

• For international suppliers, currency conversion rates apply to all charges and fees.

4. Non-Refundable Scenarios

• If a service provider (e.g., airline, hotel) does not issue a refund due to circumstances such as bankruptcy, insolvency, or liquidation, Flight Fare Experts Pty Ltd. cannot provide a refund.

5. How to Request a Refund

• Refund requests must be submitted via email to contactus@flightfareexperts.com.au

• Include your booking details and reason for cancellation.

6. Refund Payment

• Refunds are processed only into Australian bank accounts.

• Ensure correct bank account details are provided at the time of cancellation to avoid delays.

• Refunds will be processed into the account of the authorized person under the booking. Approval will be sought from the email ID registered during the reservation.

7. Deposits

• Deposits paid to hold reservations are non-refundable.

• Deposits can be adjusted toward bookings within 15 days of the initial payment, for the same passengers only.

8. Contact Us

For refund inquiries or assistance:

• Email: contactus@flightfareexperts.com.au

By proceeding with your booking, you acknowledge that you have read, understood, and agreed to this refund policy